Crown Perth applies identity verification across multiple points of access and service within its casino complex in Burswood, Western Australia. This document sets out the requirements for guests and members, covering entry to the casino, Crown Rewards membership, carded play on electronic gaming machines, Deposit Account access, premium area entry and hotel check-in. All requirements described reflect Crown Perth’s obligations under Australian law, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
1. Entry to the Casino - Proof of Age and Identity
Security personnel monitor all entrances to the Crown Perth casino complex on a continuous basis. Any guest may be asked to produce acceptable identification before being permitted entry. Guests who are unable to produce acceptable identification will be refused entry.
The minimum age for entry to the casino is 18 years. Gambling by persons under 18 years of age is prohibited by law in Western Australia.
Acceptable identification for entry to Crown Perth casino includes the following current and valid documents:
| Document Type | Notes |
|---|---|
| Current Australian driver’s licence with photograph | Includes digital licences issued in New South Wales, South Australia, Queensland and Victoria |
| Current passport | Australian or foreign |
| Current Australian learner’s driver permit with photograph | Must include photograph |
| WA Proof of Age Card | Issued by the Western Australian government |
| Proof of Age card or equivalent issued by any Australian state or territory | Must be current |
| Current WA Photo Card | Issued by the Western Australian government |
| Current NSW Photo Card | Or equivalent Photo Card issued by any Australian state or territory |
| Hard copy Keypass card | Issued by Australia Post |
All documents must be current and valid at the time of presentation. Expired documents are not accepted.
2. Crown Rewards Membership - Identity Verification
Membership in the Crown Rewards loyalty program requires identity verification. Crown Perth may conduct identity document verification on new and existing members. This verification may be carried out by Crown Perth directly or by authorised third-party providers acting on Crown Perth’s behalf.
2.1 Registration via the Crown App
Prospective members may begin the registration process through the Crown app by providing their full legal name, Australian residential address, date of birth, email address and mobile number. Email confirmation is completed via a verification link and mobile number confirmation via a time-limited SMS code.
Registration initiated through the app is not considered complete until the member attends a Crown Rewards desk at Crown Perth in person, presents original acceptable identification and collects their membership card. Remote registration does not substitute for in-person identity confirmation.
2.2 Acceptable Identification for Crown Rewards
The following documents are accepted for identity verification at Crown Rewards desks and during app-assisted registration:
| Document Type | Notes |
|---|---|
| Australian driver’s licence or learner’s permit | Must be current and valid |
| New Zealand driver’s licence or learner’s permit | Must be current and valid |
| Australian passport | Must be current and valid |
| Foreign passport | Must be current and valid |
| Australian Immicard | Must be current and valid |
| Australian Proof of Age Card or Photo Card | Must be current and valid |
All documents must be originals. Photocopies and expired documents are not accepted.
Where the primary identification document does not include a residential address, Crown Perth may require an additional original document confirming the member’s current residential address. Acceptable supplementary address documents may include a driver’s licence, government concession card, taxation notice, government correspondence or a utilities bill.
Crown Perth’s acceptable identification requirements comply at a minimum with customer identification procedures under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
2.3 Digital Identification
Certain digital driver’s licences are accepted for entry to the casino under the Terms of Entry. However, for Crown Rewards membership verification and related AML/CTF compliance purposes, physical original documents are required. Digital forms of identification may not be accepted for Crown Rewards identity verification. Guests are advised to bring physical original documents when attending a Crown Rewards desk.
3. Carded Play on Electronic Gaming Machines
All guests who wish to play electronic gaming machines at Crown Perth casino must hold a current, valid Crown Rewards membership card. A membership card is considered valid for carded play only when all of the following conditions have been met:
- Identity has been verified using a current physical form of acceptable identification.
- A photograph has been added to the membership card.
- Time and loss limits have been set and a Time and Loss Self-Declaration form has been signed.
- Contact details have been updated to allow Crown Perth to issue monthly player activity statements.
Each person wishing to play electronic gaming machines must hold their own individual membership card verified against their own personal identification. Cards are not transferable.
4. Deposit Account - Identity Requirements
Crown Perth requires identity verification before a Deposit Account can be opened. A valid, current photographic identification document in a form acceptable to Crown Perth must be presented prior to account creation. This requirement exists to meet Crown Perth’s obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
Once a Deposit Account has been opened, a current valid photographic identification document must be presented to conduct any transaction on the account. Where Crown Perth permits it, a valid Crown Rewards membership card may be used in place of a photographic identification document for transactions on an existing Deposit Account.
Cash transactions of five thousand Australian dollars or more may require the presentation of identification as part of Crown Perth’s regulatory and anti-financial-crime obligations.
5. Additional Verification - Tiers and Premium Areas
Crown Rewards members may be asked to provide additional identification and personal information as they progress through Crown Rewards membership tiers. Additional identification may also be required when requesting access to premium areas, including the Pearl Room. These requests are made on a risk-based basis consistent with Crown Perth’s responsible practices framework.
6. Hotel Check-In - Crown Metropol Perth
Guests checking in to Crown Metropol Perth are required to present a valid form of photographic identification acceptable to Crown Perth. Identification details will be recorded at the time of check-in. Acceptable documents for hotel check-in include:
- Valid and current Australian state or territory or New Zealand driver’s licence
- Valid and current Australian or foreign passport
- Valid and current Australian state or territory or New Zealand learner’s permit
- Valid and current Australian state or territory Photo Card or Proof of Age card
- Valid and current Australian ImmiCard
7. Privacy and Handling of Identity Information
Personal information collected during identity verification is handled in accordance with Crown Perth’s Privacy Policy. Guests and members with questions about how their identity information is collected, stored or used may contact the Privacy Officer at the following address:
Privacy Officer
Crown Perth
Great Eastern Highway
Burswood 6100
Western Australia, Australia
Email: [email protected]
8. General Obligations
Crown Perth reserves the right to request identification from any guest or member at any point during their visit or membership, including at entry, during gaming activity, when conducting financial transactions or when accessing specific areas of the complex. Failure to produce acceptable identification when requested may result in refusal of entry, suspension of gaming activity or restriction of account access.
All identity verification requirements described in this document are subject to change in accordance with applicable Australian law and Crown Perth’s internal policies. Guests and members are responsible for ensuring they carry current, valid identification when attending Crown Perth.